Account

How can I change my password?

To change your password, sign in and go to your Account page. In the Password section type your old password, and then enter a new password. When you are finished, click Change.

Where can I enter a new email address for my account?

To change the email address that you have registered with our website, go to the email section of your Account page. Type in your password, and then enter your new email address. Click Change when you are finished.

How do I delete my account?

If you would like to delete your account, please contact us at info@kineticsnails.com with a request to do so.

I forgot my password and can't sign in. How do I reset my password?

Go to Sign In and follow the link “Forgot your password?” which is under the red Login button. Then enter your email address and click “Send.” You will receive an email with instructions on how to reset your password and log in.